Pudao Shuihui | Machinery Manufacturing SAP Business ByDesign + FSM Success Story

Machinery & Industrial Manufacturing
Written By Hongbo LI

Pudao Shuihui, founded in 2011, is a national high-tech enterprise and Shanghai science and technology little giant cultivating enterprise specializing in intelligent healthy direct drinking water operation and maintenance services. With over 80 independent patents, the company provides new-generation intelligent water purification equipment using “DPM + nanofiltration” technology and IoT real-time sensing, serving kindergartens, schools, hospitals, hotels, catering, finance, technology, and other sectors.

Challenges

  • Complex business types including equipment rental and sales, direct and distribution sales, survey and installation, maintenance, returns and replacements, and regular parts replacement

  • Diverse customer types (group, SME, individual, schools/kindergartens) with nationwide coverage and large data/service volumes

  • Need to improve efficiency in order, dealer, and equipment management while strengthening seamless system connectivity

  • Requirement for accurate multi-source data and integrated management across systems

Solution

BOS Cloud implemented SAP Business ByDesign integrated with SAP Field Service Management (FSM) and IoT platforms. The solution achieved comprehensive multi-system integration: technical data from IoT-enabled intelligent water purification equipment during production was automatically synchronized to ByD; equipment data during installation and operation was interconnected across FSM, O&M platforms, and ByD. Other systems including call center, CRM, OA, dealer management platform, and e-commerce were efficiently integrated under unified rules.

Key Results

  • Achieved qualitative improvement in group organizational structure and standardized business process management with clear definitions of inter-company, business-type, and node relationships

  • Enabled organic integration of marketing and customer service, allowing million-level equipment and customer data to converge into a central database as valuable big data resources

  • Significantly improved automation and digitalization levels, enabling rapid response to customer needs

  • Enhanced delivery capability, service efficiency, and customer satisfaction

  • Laid a solid foundation for becoming a leading intelligent and smart enterprise in the industry

Hongbo LI
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